Shipping policy

SHIPPING


Standard Shipping Policy
Processing Time:
All in-stock orders require 1–2 business days for processing before shipment.

Shipping Time (U.S.):
Standard U.S. shipping takes 3–5 business days.

International Shipping:
Shipping times vary by location and typically take 7–20 business days.
Tracking:
Once your order ships, you will receive a confirmation email with a tracking number.
Lost / Stolen Packages:
We are not responsible for packages that are lost or stolen after delivery is confirmed by the carrier. Any delivery issues should be filed directly with the shipping carrier.

Address Errors:
Orders placed with incorrect or incomplete addresses are the responsibility of the customer. We cannot replace or refund items due to address errors.

Pre-Order Policy

What Is a Pre-Order?
Pre-order items are products that are not yet in stock but are available to purchase in advance. Placing a pre-order reserves your item before official release.

Production Time:
All pre-order items require a production window of:
• 2–4 weeks production time

Shipping After Production:
Once production is complete, your order will ship immediately.
U.S. shipping: 5–7 business days
International shipping: 10–20 business days

Order Updates:
You will receive email updates for:
• Order confirmation
• Production completion
• Shipping confirmation + tracking number

Mixed Orders:
If your order includes both pre-order and in-stock items, the entire order will ship togetheronce the pre-order item is ready.
For faster delivery of in-stock items, please place a separate order.

Cancellations & Refunds:
All pre-order sales are final.
We do not cancel, refund, or edit pre-orders once they are placed since items are made specifically for you.

Delays:
Production timelines are estimates. Delays may occur due to manufacturing, material availability, or carrier issues. Customers will be notified if any delays occur.

Address Changes:
Shipping address changes must be requested within 48 hours of placing your order.